1
PT Sessions & Coach Transfer
If your assigned PT coach becomes unavailable, the rest of your sessions can be completed with another coach of your choice.
2
Center Closure or Maintenance
When a facility closes temporarily, permanently, or for maintenance, members are directed to the nearest location to continue their subscription. In single-location regions (e.g. Jazan), temporary closures result in compensation for closure days. Permanent closures allow refund claims per terms and conditions.
3
Pricing & Offers Information
Members can obtain details about pricing and the latest promotions by visiting our centers or contacting us through the call center, social media, website, and other channels.
Members have the right to follow up on requests, complaints, and suggestions through the official escalation mechanism via centers, social media, the call center, and other channels. Members receive SMS notifications when escalations are opened and closed.
