Frequently Asked Questions
Browse the frequently asked questions about memberships and the ProWorld website, or contact us if you can't find what you're looking for.
Frequently Asked Questions
When is the membership activated after subscribing to ProWorld?
Members can activate their membership immediately upon purchase or defer activation to the following day.
How can I upgrade the membership to a higher category or to another package?
Visit a center to upgrade, subject to terms and conditions.
How do I know the latest ProWorld offers?
Offers appear by visiting the sports centers.
How can I subscribe to ProWorld?
You can also visit the Parent Portal, visit one of our branches, or contact us through our dedicated phone numbers.
Can I use all categories in ProWorld?
Usage range is determined by your subscription category.
Can I buy a ProWorld subscription and pay through premium programs?
Yes, you can pay through Tabby or Tamara payment services. You can also the Parent Portal,
Is it possible to waive a membership subscription?
Waiver is subject to the terms and conditions.
Can I refund the amount of subscription at ProWorld within the first 24 hours?
Refundable after payment, subject to the terms and conditions.
Can I cancel my membership at ProWorld?
Yes — active memberships can be canceled to activate another membership without refund claims.
Can I freeze my membership?
Members can freeze their memberships in accordance with the applicable terms and conditions.
Is it possible to tour our branches and take a free trial class before joining?
Group classes are available within the subscription.
Can I pay in cash or do I need to pay using a bank card?
Cash payments and bank card payments are accepted.
Can I share my membership card, access code, or personal wristband with a friend?
No. There are clear terms and conditions stating that memberships are for the registered member only. They cannot be used by any other member or child.
How can I cancel freezing my membership?
Cancel through theproworld app or by visiting a center.
How do I update my data after changing my mobile number?
Update your information by visiting one of our branches or contacting us through our phone numbers.
How do I get the bill for my online payment?
You will receive an SMS and an email once the procedure is successful.
I have contracted COVID — can I stop my subscription?
Yes — your subscription will be suspended after sharing your report.
