Frequently Asked Questions
Browse common questions about memberships, gyms, classes and the proworld website — or contact us if you can not find what you need.
Frequently Asked Questions
What is the minimum age to join proworld?
proworld welcomes subscribers from 16 years of age and over.
What are the subscription charges for ProWorld gyms?
Pricing varies according to the duration and category of the subscription. Contact your nearest center, visit the website, or use the Fitness Time app for current rates.
When is the membership activated after subscribing to ProWorld?
Members can activate their membership immediately upon purchase or defer activation to the following day.
How can I upgrade the membership to a higher category or to another package?
Visit a center to upgrade, subject to terms and conditions.
How do I know the latest ProWorld offers?
Offers appear on social media, the website, and the mobile app, or by visiting the sports centers.
How can I subscribe to ProWorld?
Subscribe the website, or by visiting a sports center.
Is there a daily subscription at ProWorld?
Daily subscriptions are available in the Express category only.
Can I use all categories in ProWorld?
Usage range is determined by your subscription category.
Can I buy a ProWorld subscription and pay through premium programs?
Yes, you can pay through Spotii or Tamara payment services.
Is it possible to waive a membership subscription?
Waiver is subject to the terms and conditions.
Can I refund the amount of subscription at ProWorld within the first 24 hours?
The value of the subscription amount at Proworld is not refundable after payment.
Can I cancel my membership at ProWorld?
Yes — active memberships can be canceled to activate another membership without refund claims.
Can I freeze my membership?
Members can freeze according to terms and conditions on 3-month, 6-month, or 12-month packages.
Is it possible to take a tour of the center before joining?
Group classes are available within the subscription.
Can I pay in cash or do I need to pay using a bank card?
There is a special discount for people with special needs.
Does my membership include a swimming pool, sauna, steam, and jacuzzi?
Yes — the subscription includes all facilities in the center, except for some services at the Plus category centers or facilities supervised by a personal trainer.
Can I share my fingerprint or personal bracelet with one of my friends?
No. There are clear provisions about the use of membership by the subscriber only. You cannot use the fingerprint or bracelet for another person to enter.
How can I cancel freezing my membership?
Cancel through theproworld app or by visiting a center.
I have made a subscription through the ProWorld center. How can I sign in to the ProWorld app?
Enter your registered mobile number and select the closest center to your location.
How do I update my data after changing my mobile number?
Update your data by visiting a center.
I am pregnant. Can I exercise in ProWorld centers?
It depends on your specific case — please consult with our trainers.
Will ProWorld save my fingerprint?
We do not save fingerprints in our system.
How do I download the ProWorld app?
Download via the provided link on the website.
How do I get the bill for my online payment?
You will receive an SMS and an email once the procedure is successful.
What is the easiest way to get more information about ProWorld centers?
Contact us via social media, our call center at 920003131, or visit us and talk to our staff during opening hours.
I have contracted COVID — can I stop my subscription?
Yes — your subscription will be suspended after sharing your report.
What are the terms and conditions in ProWorld clubs?
Comprehensive terms apply, including age requirements, access procedures, safety protocols, prohibited activities and liability disclaimers. Key highlights: minimum age 16 (21 for Plus), fingerprint/ID access required, no refunds after payment, member is responsible for personal safety, smoking prohibited, full sportswear required, and equipment must be returned after use.
What are the working hours at ProWorld?
Working hours differ between centers.
Where is the closest ProWorld gym?
Find the nearest location through the website proworld
Am I allowed to bring a guest to a ProWorld centre?
Occasional guest campaigns allow members to bring visitors.
Can my children wait at the gym while I train?
There is no designated place to wait for the children of subscribers.
Who should I talk to in case I encounter a problem with the gym machines?
The proworld team is always there for you to receive advice and assistance.
Should I bring my own towel?
Yes — bring your own, or use the towels provided in Fitness and Plus categories.
How do I use the lockers?
Lockers have digital locks. In some centers the subscriber must bring a lock or buy one from reception. Daily lockers are emptied at closing.
What happens if I lose something in the changing rooms?
Alert reception immediately. Remember that your belongings are your responsibility at all times.
Which ProWorld centers have swimming pools?
All of our centers have excellent swimming pools.
What do I do if I hear the sound of a fire alarm?
Our qualified team will guide you to a safe place.
Is the staff member within the center eligible for emergencies and first aid?
Peak times vary by center, location, and facility hours.
What are the peak hours at ProWorld gyms?
Yes — we apply the required protocols by closing certain machines and providing sanitizers. Appointments and Tawakalna app verification are required.
How can I ensure that other members are not too close to me? Is ProWorld following coronavirus precautions and protocols?
Comprehensive terms apply, including age requirements, access procedures, safety protocols, prohibited activities and liability disclaimers. Key highlights: minimum age 16 (21 for Plus), fingerprint/ID access required, no refunds after payment, member is responsible for personal safety, smoking prohibited, full sportswear required, and equipment must be returned after use.
What do I do if I feel unwell?
Go immediately to the nearest employee or coach and inform them about your condition.
Is there car parking at the center?
Yes — parking is available.
Is a medical examination required before using the swimming pool?
No — you do not need any examination before using the pool.
Are there changing rooms and bathrooms in the center?
Yes — we have suitable changing rooms. Bathrooms are also available on each floor.
Do the ProWorld centers provide water for drinking?
Yes — water dispensers are available on each floor.
Is there a specific time for using the machines and equipment?
Avoid prolonged equipment use to allow others access and reduce waiting times.
Can I take pictures inside the gym?
Yes — you can take pictures, but do not capture pictures of customers without permission.
Can I bring my own equipment to the gym?
proworld centers provide all necessary devices and equipment. The safety of subscribers is our priority — you cannot bring any equipment inside the center.
Should I attend all personal training classes during the subscription period?
If classes remain after expiration, coordinate with the sports manager to reschedule until renewal.
Should I use the freezing service during the subscription period?
Yes — the freezing service ends at the end of the subscription period.
In case the fitness center is closed temporarily, what should I do?
Use available alternate locations if your membership permits, or our team will contact you with solutions.
Can I bring my own equipment to the gym?
proworld centers provide all necessary devices and equipment. The safety of subscribers is our priority — you cannot bring any equipment inside the center.
Should I attend all personal training classes during the subscription period?
If classes remain after expiration, coordinate with the sports manager to reschedule until renewal.
Should I use the freezing service during the subscription period?
Yes — the freezing service ends at the end of the subscription period.
In case the fitness center is closed temporarily, what should I do?
Use available alternate locations if your membership permits, or our team will contact you with solutions.
After three months or more at ProWorld, can I get a sports certificate?
proworld centers do not offer any sports certificates or letters to certain parties.
How deep is the pool in ProWorld centers?
The pool is Semi-Olympic, 25 meters in length, 12.5 meters in width, and 1.5 to 3 meters in depth.
Are there any centers open 24 hours?
Yes — for example: Salama Pro Center & Azizia Express in Jeddah, and Azizia Express in Madinah.
What is the temperature accredited in ProWorld centers?
The approved temperature is 25 degrees.
What is the dress code allowed for training in ProWorld centers?
Wear sports clothes and sports shoes. For water areas, wear swimming shorts only.
Can I train with someone from the same area?
You are not allowed to take exercises from unqualified trainers.
Are there any personal training programs?
Yes — we offer personal training services for amazing results in a short period.
I suffer from a health problem, what should I do?
Inform the coach about any health issues and your medical status.
How much is the subscription price with a personal trainer?
Training prices are fixed by management with appropriate lesson quantities assigned.
Can I make a subscription with your personal trainer through the app?
Yes — you can.
Do I have to finish the personal training sessions at the set time?
Commitment to scheduled sessions yields best results. Unattended booked sessions count as attended.
I have never attended a group class before — how will my first class with the coach be like?
Our classes are challenging but inclusive of all fitness levels. We aim to make working out FUN for everyone.
Can I take measurements of body fat without a ProWorld subscription?
The fat-measuring devices are dedicated to current subscribers only and within clear conditions.
Are the ProWorld trainers working in the morning when the center is open or at night before closing?
proworld trainers are available from the opening of the center until the closing time.
What are the categories of ProWorld?
ProWorld Plus, ProWorld, ProWorld Ladies, ProWorld Pro, ProWorld Ladies Pro, Xpress, Xpress Ladies.
What are the differences between ProWorld categories?
All categories offer outstanding quality. Higher-category subscribers can access lower categories with mobility service. Visit the website to compare features.
I subscribed to a ProWorld category, then went on a business trip to an area with only Pro centers — what should I do?
If mobility service is included, you can access all centers.
What is FT-90?
FT-90 is a revolutionary, fully measurable introductory program that gives members an accurate understanding of body composition, heart health, and the body's ability to move effectively.
Who is it for?
FT-90 has been scientifically designed to support members who are at the start of their fitness journey.
How does it work?
The program spans 12 weeks (90 days) with 3 appointments lasting 45–60 minutes each. Each appointment includes body composition analysis (InBody), heart-rate fitness assessment (Myzone), and movement-pattern evaluation. Benchmark scores guide personalised programming; progress is reassessed at week 6 and week 12.
